Refund and Returns Policy

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint to customer care at info@indianwoodcraft.com. If the damage toon the product is extensive, you can file a claim with the insurance service provider depending the value of the product(s) exceed  ₹10,000. If the value is below ₹10,000, you may contact us at +919414039291 or +919782600040 or email us at info@indianwoodcraft.com. 

For more details, please get in touch with us on our customer care number or write to us at info@indianwoodcraft.com

• Products purchased at a discount or during sale can not be canceled.

All products are non-returnable/non-refundable except in the following circumstances:

• The wrong item has been sent.
• Significant damage to the product. 

• The product comes with a 1-year warranty which covers manufacturing defects.
• This limited warranty does not apply to:
  • Small cuts, scratches, or damage during the cleaning process
  • Damaged caused by the incorrect installation of a product
  • Cracks during the random displacement
  • The product kept in contact to direct sunlight and water, resulting in the decaying of wood and any yellowness in the Epoxy Resin due to exposure to UV rays.
• With time solid woods are encountered by minor cracks, called checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not warranty.

Our support and delivery team will be in coordination with you for a hassle-free delivery process.

There are delivery charges applicable on all products which may be paid directly to our logistical provider. Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges are applicable for a weekend or specific time deliveries.